How to Factory Reset your Chromebook

How to reset your Chromebook

1. If it is not already on, turn on your Chromebook using the power button on the top right corner of your keyboard.
   
   
   
2. Press the "Esc + Refresh + Power" buttons simultaneously.
   
   
   
3. The Chromebook will reboot and you will see either a screen saying "Please insert a recovery USB stick or SD card." or a screen saying "Let's step you through the recovery process". You do not need to do anything regarding these messages.
   
   
   
   
4. Press "Ctrl + D". Then one of two things will happen:
   1. You will see a screen saying "To Turn OS Verification OFF, press ENTER."
      
      
      
      1. Press "Enter" to turn OS verification off. The screen should then look like the following:
         
         
         
      2. On the "OS Verification is OFF" screen, re-enable OS verification by pressing "Enter" again to turn it back on. The screen should then look like the following:
         
         
         
   2. You will see a screen saying "You are attempting to enable developer mode".
      
      1. Press "Enter" to select the "Confirm" button.
         
         
         
      2. When you see the prompt saying "Booting in developer mode is not allowed", press "Enter" again to select the "Back" button.
         
         
         
      3. You will then see a screen saying "Confirm returning to secure mode". Press "Enter" to select the "Confirm" button.
         
         
         
5. The system will now reboot itself. Wait until it completes this process before continuing.

After the Chromebook reboots

1. You will see a "Welcome to your Chromebook" screen. Click the "Get started" button to continue.
   
   
   
   1. NOTE: You may see a "Turn on screen reader" prompt. You can ignore it and click the "Close" button if you prefer to not turn it on.
      
      
      
2. Select a network from the list of wireless networks available.
   
   
   
3. Enter the wi-fi network's credentials as instructed and click the "Connect" button.
   
   
   
4. Once your Chromebook successfully connects to the wireless network, click the "Next" button to continue if it doesn't automatically proceed to the next step.
   
   
   
5. NOTE: If you see a screen saying "Choose your Chromebook's setup", press "Ctrl + Alt + E" or click the "Device enrollment" button at the bottom right corner of the screen.
   
   
   
   1. On the "Device enrollment" screen, enter "enroll@springscs.org" in the "Email or phone" field to enroll the device into the River Springs Google Apps domain. Then click the "Next" button.
      
      
      
   2. Log into Springs using the following login information. (Do not use your own!)
      1. Username: enroll
      2. Password: 0987654321
         
         
         
      3. After you sign in, you can proceed to the next step.
   3. You will see a screen saying "Enterprise enrollment complete". Click the "Done" button to continue.
      
      
      
6. Log into your Chromebook with your Springs email.
   
   
   
7. Your Chromebook should now be set up.

How you will know the device is set up properly

1. In the lower right corner of the screen, click the service tray (with the date/time on it) to open the settings menu.
   
   
   
2. Click the "Sign out" button to return to the lock screen.
   
   
   
3. In the lower left corner of the screen, click the "Apps" button to open the list menu.
   
   
   
4. Open the "SecureTestBrowser" app.
   
   
   1. If you do not see the link to this app, restart the Chromebook and repeat the factory reset process. It could take a few tries before it appears.
5. If you see the "Cambium Assessment" app open successfully, then you will know that the device is set up properly.
   

If you still have trouble or have any questions, please contact the Springs IT Department for help.

Phone: (951) 252-8866

Hours: Monday – Friday, 8:30 a.m. – 12:00 p.m. and 1:00 p.m. – 4:00 p.m.

Or submit a help request at the IT Help Desk.