How to submit a help ticket

Click the "Submit a request" link at the top right corner of the page to submit a help ticket.

Select the type of request you are making to be redirected to the correct contact form.

The types of requests available are:

• IT Help Ticket: for help with issues related to (but not limited to) equipment/hardware (such as printers and laptops), software (such as Escape/Online6 and GoGaurdian), and applications (such as MySprings)
• Facilities Work Order: for requests about the maintenance or repair of sites, buildings, and other facilities
• Education Department Help Ticket: for questions about classes, coursework, programs, enrollment, testing, and other related applications such as Canvas and Clever
• MySprings: Portfolios: for reporting issues with student portfolios and student rosters in OASIS
• Springs Marketplace - Bookmart Support: for questions about purchases and orders from Bookmart
• Springs Marketplace - EMR/VCI Support: for questions about purchases and orders from outside vendors
• Physical Key Request: to request access to a site, building, or classroom
• Admin/Site Purchasing (Escape/Online6/Springs Inc): for questions regarding requisitions and purchasing by administrative staff
  • This type of request is distinct from the "IT Help Ticket" subcategory "Escape/Online6" which is for issues with using the Frontline Escape Purchasing desktop or web application (which is also not to be confused with the Frontline Employee Portal or Frontline Absence Management)
• Nutrition Services Support: to request nutrition equipment maintenance/repair
• Springs Website Update Request Form: to request changes/updates to the website
• OSRM Help Ticket: for help with Titan, CPR, Raptor, COI, and other safety issues 
• Marketing Requests: to request marketing materials for events, social media, news, or other functions
• Human Resources: for questions about Springshots, training, leaves, benefits, etc.
• SpEd Help Ticket: for requests about Special Education (this form is used for all staff)
• Special Education Help Ticket (Homeschool TK-8 ONLY): for requests about Special Education related to the homeschool program only.

There, you can describe your request in the subject and description fields, and use the dropdown menu to narrow down the topic your request is about. If you start typing your question in the "Subject" line, a list of suggested articles will pop up that may answer your questions; and if you still don't find your answer within these articles, proceed with creating the ticket to get further assistance.

• You can add an attachment if you need to. If you need to include screenshots with your ticket, you can paste those screenshots from your clipboard directly into the "Description" box instead of attaching it with the "Add file" button!

When you are done, click the dark blue "Submit" button, and you will be returned to the home page with a notification that the ticket was submitted.

Once you submit your ticket, we will be in contact with you about your request as soon as possible.