If a student or parent has reported that they are having issues viewing content or submitting assignments in a course they are currently enrolled in, instructors can verify or sometimes resolve this issue by checking the Student Activity in a course.
Common Use Case: A homeschool student is enrolled in your published course but cannot submit their Technology Agreement. Frequently, the problem is that the parent has accessed the course- not the student. To verify, check the student and parent activity in the course by following the steps below.
If the student has no activity, but the parent/observer has been active in the course, the issue can be resolved by asking the parent to log out of their account and sign in as the student.
View User Activity in a Course
Open People
In Course Navigation, click the People link.
View People
The People page displays all information about the users in your course. The page is designed with global settings at the top of the page [1] followed by the generated user data [2].
Search and Filter Users
Global settings include searching and filtering by user data. To search for a specific user, type the user's name in the search field [1].
To filter by role, select the Roles drop-down menu [2]. The filter will also display the number of users in each type of role (e.g. student).
You can also add a user to the course [3].
View Users
The People page orders users alphabetically by last name. Search and filter results display the following data:
- The user's name [1]
- Login ID [2]
- SIS ID [3]—this column requires permission to view SIS IDs
- Section [4]—may be enrolled in more than one section
- Role [5]—displays the name of the user role
- Last Activity [6]—displays the date and time of a user's most recent interaction in the course. This time stamp updates when a user navigates through the course using the Course Navigation menu, replies to a discussion or submits an assignment or quiz, and when they access course files and pages. Mobile actions may not display due to local device caching.
- Total Activity [7]—allows you to see how long users interact within a course and counts page navigation only. Total activity time is displayed in hours:minutes:seconds. If a user has not yet reached an hour of activity, total activity time is displayed as minutes:seconds. Total Activity records any time spent viewing course content that exceeds two minutes. If the time between a new activity and the last completed activity is under ten minutes, all time between these two events will also be included. Total Activity does not include group activity or page views for videos that do not include intermediate page requests, such as a half-hour recorded lecture. To view specific page views for a student, view the student's course access report.
Note: Viewing user details, including Login IDs and user email addresses, are course permissions. Depending on your permissions, you may not be able to view all available information in the People page.
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